Sakura Journeys

Sakura Journeys Privacy Policy

At Sakura Journeys, located at 1 Chome-19-5 Shibuya, Tokyo 150-0002, Japan, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. We encourage you to read this policy carefully.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, passport details, and payment information when you book a tour or service with us. We may also collect information about your travel preferences, dietary requirements, and any special needs you may have.
• Website Usage Data: We collect information about how you use our website, such as the pages you visit, the links you click, and the duration of your visit. This information is collected through cookies and other tracking technologies.
• Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
• Communication Data: We collect information about your communications with us, such as emails, chat logs, and phone calls.
• Marketing Data: With your consent, we may collect your email address for marketing purposes, such as sending you newsletters and promotional offers. You can opt out of receiving these communications at any time.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To process your bookings, arrange your travel itineraries, and provide you with customer support.
• Improving Our Website: To analyze website usage data and improve the design, content, and functionality of our website.
• Personalizing Your Experience: To personalize your experience on our website and tailor our services to your individual needs and preferences.
• Communicating with You: To respond to your inquiries, provide you with updates about your bookings, and send you important notices.
• Marketing Purposes: With your consent, to send you newsletters, promotional offers, and information about new products and services.
• Legal Compliance: To comply with applicable laws and regulations, such as tax laws and data protection laws.
• Security Purposes: To protect our website and services from fraud, unauthorized access, and other security threats.

3. Data Security

We take the security of your personal information very seriously. We implement a variety of technical and organizational measures to protect your information from unauthorized access, use, or disclosure, including:

• Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized employees who need to know the information to perform their jobs.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security and privacy best practices.

Despite our best efforts, no security system is perfect. If you have reason to believe that your personal information has been compromised, please contact us immediately at privacy@calwyndale.com.

4. Data Sharing

We may share your personal information with the following categories of third parties:

• Service Providers: We share your information with service providers who help us provide our services, such as airlines, hotels, transportation companies, and payment processors. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. We will only share your information with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

We do not sell your personal information to third parties.

5. Your Privacy Rights

You have the following rights with respect to your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
• Erasure: You have the right to have your personal information erased under certain circumstances.
• Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information under certain circumstances.
• Withdraw Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at privacy@calwyndale.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your device. They allow us to recognize your device and remember your preferences. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the functioning of our website. They allow you to navigate our website and use its features.
• Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the links you click. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and your login information.
• Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to track the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. You can block cookies or delete cookies that have already been stored on your device. However, please note that blocking cookies may affect the functionality of our website.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and the applicable legal requirements.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@calwyndale.com. We will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are significant. Your continued use of our website and services after the changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at:

This Privacy Policy is effective as of October 26, 2023.

Sakura Journeys is committed to maintaining the accuracy, confidentiality, and security of your personal information. We value your trust and are dedicated to protecting your privacy.